Windows 11 – Troubleshooting and System Diagnostics for Intermediate Users
Level
IntermediateDuration
16h / 2 daysDate
Individually arrangedPrice
Individually arrangedWindows 11 – Troubleshooting and System Diagnostics for Intermediate Users
The training is delivered in the form of intensive, hands-on workshops focused on diagnosing and resolving Windows 11 system issues in a corporate environment. Participants learn a structured troubleshooting approach, work with diagnostic tools, and analyze real-life problems reported by end users and IT teams. The workshops focus on real production scenarios, including system startup issues, drivers, networking, security, GPO policies, applications, and user profiles. Strong emphasis is placed on independent root cause analysis. This training is a natural continuation of the Windows 11 – Workstation Administration and Management workshop.
Participant Requirements
- Have basic administrative knowledge of Windows 10 or Windows 11
- Understand concepts such as services, drivers, GPO, DNS, and user profiles
- Have experience working with Windows workstations in a corporate environment
- Have basic knowledge of PowerShell (recommended)
What You Will Learn
- Be able to methodically diagnose and resolve Windows 11 system issues,
- Analyze system logs and events to identify root causes,
- Effectively troubleshoot system startup, drivers, networking, and application issues,
- Use PowerShell for diagnostics and troubleshooting automation,
- Understand best practices for maintenance and prevention in Windows 11 environments.
Who is this training for?
Windows system administrators (junior / regular)-
Helpdesk specialists (L2 / L3)
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IT professionals responsible for workstation maintenance
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Administrators supporting end users
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Personnel responsible for incident and problem resolution in Windows 11 environments.
Training Program
DAY 1 – Profiles, applications, permissions, updates, performance, ETW (WPR/WPA)
1. User Logon and Profile Troubleshooting
- Profile types and common symptoms (temporary profiles, slow logon, profile errors)
- User Profile Service: common root causes and logs
- Issues with settings synchronization and profile components
- Profile migration/repair – safe procedures
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LAB 1: “User receives a temporary profile”
- Identifying the root cause in logs
- Repair/migration + validation (logon, settings, applications)
2. Resource Access and Permissions
- NTFS vs Share permissions: differences and common mistakes
- Inheritance, “Effective Access,” Access Denied in practice
- Connections to shared resources: mapping, credentials, cache, conflicts
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LAB 2: “Access Denied to a network share”
- Identifying the root cause (NTFS/Share/credentials/policy)
- Fix + testing “as the user”
DAY 2 – Applications, updates, performance
3. Applications: Installation, Launch, Store / Edge
- MSI: installation logging basics (msiexec /l*v) and log interpretation
- AppX / Microsoft Store: common failures and diagnostics
- Edge: policies, profile, cache, components
- ProcMon as the number one tool for “why it doesn’t start”
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LAB 3: “Application fails to install / launch”
- MSI log + ProcMon analysis
- Fix + verification + escalation notes
4. Windows Update – Diagnostics and Repair
- Common issues: update loops, download errors, pending reboot
- Where to check history and logs, when to reset components
- Distinguishing client-side issues from policy / WSUS / MDM problems
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LAB 4: “Update fails to install”
- Root cause identification (storage, services, policy, components)
- Repair and confirmation of success
5. Performance and Stability: PerfMon + ETW (WPR/WPA)
- PerfMon: CPU / Disk / Memory – basic interpretation
- Resource Monitor: quick identification of resource-heavy processes
- ETW: when PerfMon is not enough
- WPR: capturing issues (boot / logon / performance)
- WPA: trace analysis (basic charts and conclusions)
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LAB 5: “System slows down after logon”
- WPR trace collection + WPA analysis
- Identifying the process/service/policy as the root cause + fix
6. Wrap-up – Runbooks and L2/L3 Checklists
- Ready-to-use checklists: boot / logon / network / GPO / apps / performance / security
- How to prepare materials for escalation (evidence, logs, timeline)
- Q&A panel + discussion of participant cases
