IT Administration Basics
Level
BeginnerDuration
44h / 6 daysDate
Individually arrangedPrice
Individually arrangedIT Administration Basics
This training is designed for individuals who wish to enter the IT profession, focusing on system and infrastructure administration rather than software development. It is intended for those with at least basic IT knowledge, though this is not a strict requirement.
Who is this training for?
Ideal for individuals aiming to start a career in IT administration, particularly in roles such as helpdesk support, system administration, and network management.
What You Will Learn
- Fundamentals of IT, including various areas and specializations
- Basic networking, system, database, application, and infrastructure concepts
- Principles of working in initial helpdesk support lines (Level 0 and first line)
- Service management processes and best practices in IT support and system administration
- Basic IT security principles and project management
- Practical knowledge in configuring basic devices, systems, and applications
Training Program
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Introduction to IT
- Administration vs. software development
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IT areas: networks, databases, programming, systems, applications,
servers - Technical support – helpdesk
- Service management
- Security
- Project and deployment management
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Network Management
- Introduction to computer networks
- ISO/OSI and TCP/IP models
- LAN, WAN
- Device configuration methods (routers, switches, firewalls, access points)
- Network architecture in organizations
- VPN tunneling between locations
- Useful tools and best practices
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Database Management
- Introduction to databases
- Types of databases
- Database relationships
- SQL language
- Useful tools and best practices
- Application in Business Intelligence (BI)
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System Management
- Introduction to operating systems
- Basic Windows Server configuration
- System architecture
- Cloud systems
- ERP and CRM systems
- Domain management
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Service Management
- Introduction to ITIL
- IT processes and Service Level Agreements (SLAs)
- Communication between IT and business
- ITSM and ESM tools and reporting
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Helpdesk Support
- Hardware policies in organizations
- One Point of Contact (OPOC)
- Roles and responsibilities of IT technicians/engineers
- Assertiveness
- Best practices
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Security
- Introduction to security
- Security areas
- Backup procedures
- Business Continuity procedures
- High Availability (HA) architecture
- User training
- Tools and best practices
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Project and Deployment Management
- IT architecture and its significance
- Administrator’s role in IT projects
- Administrator’s role in business projects involving IT
- Handover of deployments to maintenance and administration
- Documentation and procedures
