Training: AI in Customer Service
Level
BeginnerDuration
8h / 1 daysDate
Individually arrangedPrice
Individually arrangedTraining: AI for Testers
Customer service in the era of artificial intelligence is entering an entirely new dimension. Our training “AI in Customer Service” is a practical workshop that introduces tools and strategies enabling faster responses to customer needs, improved quality of interactions, and personalized experiences at a scale that was previously impossible. Imagine a support team that, thanks to AI, replies in seconds, predicts customer issues before they arise, and builds relationships based on personalization. This is not a vision of the future — this is the standard you can implement today.
What AI can do in customer service
- Provide 24/7 automated responses to customer inquiries
- Predict customer needs and recommend solutions
- Analyze massive volumes of conversation and ticket data
- Support agents with real-time suggestions and insights
- Build intelligent knowledge bases that accelerate answers
What will you learn?
- Understand the capabilities of AI in customer service — explore tools, language models, and assistants that support consultants and managers
- Create effective prompts — from basics to advanced techniques minimizing hallucinations and errors
- Build and manage intelligent knowledge bases for faster answers
- Automate reporting and case analysis with AI — enabling better, data-driven decision-making
- Practice voice-based conversations with AI — improving communication and handling difficult customer scenarios
- Design AI agents in no-code environments — from simple bots to advanced service workflows
- Analyze case studies and ready-to-use AI tools used by leading companies
- Implement AI responsibly — considering technological, legal, and ethical challenges
Who is this training for?
Customer service specialists and managers-
Professionals implementing chatbots and voicebots
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Contact center consultants looking to expand their skillset
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Team leaders in customer service or customer success
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Anyone seeking to implement AI technologies in customer interactions
Training Program
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Module 1 – Introduction to AI in Customer Service
- What AI is and how it supports customer service
- Overview of tools: Intercom, Zowie, Zendesk, ChatGPT, Gemini, Claude
- Workshop: configuring AI tools for customer interactions
- Workshop: basics of prompt engineering for effective communication
- Workshop: advanced prompting techniques and error minimization
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Module 2a – Intelligent Knowledge Bases & Answer Generation
- Workshop: creating and updating customer-facing knowledge bases
- Workshop: AI-generated answers from knowledge bases (RAG)
- Workshop: analyzing historical tickets to expand the knowledge base (ChatGPT, Gemini, Grok)
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Module 2b – Data Analysis & Automation in Customer Support
- Workshop: generating reports and insights from ticket history
- Automating customer service workflows with AI (Zowie, Intercom, n8n)
- Workshop: real-time AI support for agents — recommendations and suggested answers
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Module 2c – Voice Communication & Conversation Simulations
- Workshop: practicing voice interactions with ElevenLabs, HeyGen
- Case study: deploying a voicebot for customer service
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Module 3 – Building AI Agents for Customer Support
- What is an AI agent?
- Workshop: creating simple AI agents for support in GPTs, Gems, n8n
- Teaching agents company-specific knowledge (RAG – Retrieval-Augmented Generation)
- Case studies: AI adoption in customer service
- Review of ready-made AI solutions (Intercom, Zowie, Zendesk)
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Module 4 – Opportunities, Risks & Wrap-up
- Key benefits of AI in customer service
- Risks: technological, legal, and ethical (AI Act, GDPR, bias)
- Organizational challenges in implementing AI
- Summary & Q&A
Contact us
we will organize training for you tailored to your needs
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