Assertiveness & Conflict Resolution Training

Level

Beginner

Duration

16h / 2 days

Date

Individually arranged

Price

Individually arranged

Goals

Become aware of different types of conflicts and experience their specific nature
Try out various methods of dealing with conflict and evaluate their effectiveness depending on the source of conflict
Create your own communication patterns that facilitate problem-solving
Discover your own patterns in facing conflicts
Realize in which roles and tasks you behave aggressively, assertively, or submissively

Knowledge Participants Will Acquire

Recognizing Types of Conflicts
- Understanding the variety of conflicts
- Identifying sources and characteristics of conflicts
- Better recognition of conflicts at work and in personal life
Methods of Conflict Management
- Assertive communication
- Negotiation techniques
- Mediation approaches
- Problem-solving methods
- Choosing methods based on context and conflict type
Shaping Communication Patterns
- Creating new communication patterns
- Developing empathy
- Practicing active listening
- Expressing one’s needs clearly
Understanding Own Behavioral Patterns in Conflict
- Reflecting on personal conflict responses
- Aggressive behaviors
- Assertive behaviors
- Submissive behaviors
- Making conscious choices of effective strategies
Awareness of Roles and Tasks in Conflict
- Identifying personal roles in conflict situations
- Recognizing behaviors that influence conflict dynamics
- Understanding impact on conflict resolution
Impact of Assertiveness on Our Lives
- Defining assertiveness
- Distinguishing assertiveness from aggression and submissiveness
- Applying assertiveness in professional life
- Applying assertiveness in personal life

Recognizing Different Types of Conflicts
- Identifying various kinds of conflict in the workplace and personal life
- Understanding the specific nature and sources of different conflicts
Practical Use of Conflict Management Methods
- Applying assertive communication techniques
- Using negotiation methods
- Selecting appropriate resolution methods based on conflict type and source
Shaping Effective Communication Patterns
- Developing communication patterns that support conflict resolution
- Practicing empathy and active listening
- Expressing own needs clearly
- Defending against manipulation
Conscious Reaction in Conflict Situations
- Identifying personal behavior patterns in conflict
- Responding consciously and in a balanced manner
- Choosing more effective reaction strategies
Developing Assertiveness
- Establishing personal assertiveness standards
- Expressing needs and opinions effectively
- Respecting and considering others’ perspectives
Constructive Conflict Resolution
- Resolving conflicts in a constructive way
- Building positive relationships
- Supporting effective collaboration at work and in personal life

Case Studies
- Analyzing real conflict situations from participants’ professional life
- Using publicly known cases to understand different contexts and challenges
Simulations and Role-Playing
- Organizing scenes that simulate conflict situations
- Applying newly learned knowledge in practice
- Experimenting with different conflict resolution strategies
Practical Exercises
- Exercises in assertive communication
- Negotiation practice
- Mediation techniques
- Direct application of methods and tools
Surveys and Questionnaires
- Assessing participants’ knowledge and skills
- Measuring training effectiveness
- Exploring selected personality or behavioral areas
Multimedia Presentations
- Presenting theories, models, and tools
- Supporting understanding of assertiveness and conflict resolution concepts
Group Discussions
- Sharing experiences and reflections
- Discussing real-life situations
- Exchanging perspectives and strategies
Training Games
- Simulation game aligned with the training theme
- Experiencing conflicts and assertive behaviors in a safe environment

Przemysław Wołosz

Key Account Manager

+48 730 830 801

przemyslaw.wolosz@infoShareAcademy.com